Terms and Conditions

These terms and conditions explain how https://salviashop.us operates and what customers can expect when browsing, creating an account, or placing an order. They also describe the responsibilities shared between Salvia Shop USA and each website user.

By using this website or submitting an order, you agree to these terms. Please also review our Privacy Policy, Refunds & Returns, Order Process, and Packaging & Delivery pages.

How These Terms Apply

Salvia Shop USA offers extracts, tinctures, powder, dried leaves, plants, cuttings, combo packs, and related botanical products.

Our product pages provide practical information about available forms, strengths, package sizes, pricing, stock, and delivery. However, website content does not replace medical, legal, or other professional advice.

You may browse the website for personal shopping and informational purposes. Any use that disrupts the store, misuses customer services, or violates applicable requirements is prohibited.

Customer Age and Responsibilities

You must be at least 18 years old to place an order. When a higher minimum age applies where you live, you must meet that requirement as well.

Before ordering, customers are responsible for:

Providing accurate contact and delivery information
Reviewing the full product description
Selecting the correct strength, size, and quantity
Confirming that the order can lawfully be purchased and delivered to the destination
Keeping account and payment information secure

We may cancel or decline an order when the information appears false, incomplete, suspicious, or unsuitable for fulfillment.

Product Information

We work to keep product names, photographs, descriptions, prices, and stock information accurate. Still, natural botanical products can vary slightly between batches.

Dried leaves, powder, and extracts may differ in shade, texture, fineness, or fragment size. Likewise, live plants and cuttings can vary in height, leaf shape, stem direction, and overall appearance.

These natural differences do not automatically make a product defective. Nevertheless, the item should match the general form, label, size range, and quantity shown in the order.

Pricing and Availability

Prices appear in US dollars unless the website clearly states otherwise. Product prices, package options, discounts, and availability may change without notice.

Adding an item to the cart does not reserve it. Instead, stock becomes confirmed when our team reviews the submitted order.

If a product becomes unavailable, we will explain the available options before requesting payment. You may choose another item, adjust the order, wait for restocking, or cancel the affected purchase.

Our Review-First Order Process

The Salvia Shop USA terms and conditions include a review-first checkout process. Submitting an order does not mean we have accepted payment or started packing.

First, we check the selected products, stock, sizes, strengths, quantities, and delivery details. After approval, we send the payment options currently available for that order.

Preparation begins once we verify payment. Therefore, customers should not send money using old payment details unless our team confirms them for the current purchase.

Payment

Follow only the payment instructions connected to your approved order. Available methods may vary according to location, order details, and current processing options.

After completing payment, reply to the order email with your order number and clear proof of payment. We will begin preparation after verifying the transaction.

Customers must never send online banking passwords, complete card credentials, private wallet keys, or account login information. Salvia Shop USA does not need those details to confirm an order.

Order Changes and Cancellations

Contact us promptly when you need to change an unpaid order. In many cases, we can update the product, quantity, or delivery address before sending payment instructions.

Once payment has been confirmed, changes become more difficult because preparation may already have started. Even so, contact us immediately and we will check the current status.

An unpaid order may normally be cancelled before processing. Paid cancellations depend on whether packing or dispatch has begun.

Discreet Packaging

We use plain outer packaging to protect customer privacy. Product names, strength labels, and branded product packaging remain inside the parcel rather than appearing prominently outside.

However, discreet packaging does not mean anonymous or misleading shipping. The parcel will still display the recipient’s name, address, carrier label, barcode, and other information required for delivery.

We do not falsify or remove information required by carriers or authorities. Inside the shipment, every product stays properly sealed, clearly identified, and organized according to its format.

Shipping and Delivery

We aim to prepare confirmed orders promptly. However, dispatch time may depend on stock, payment confirmation, order size, carrier schedules, weekends, holidays, and weather conditions for live products.

Delivery estimates begin after dispatch rather than when the order form is submitted. Unless we provide a written guarantee, estimated arrival dates are not guaranteed.

If a meaningful delay affects an order, we will contact the customer and explain the available options. Tracking information follows after the carrier accepts and scans the parcel.

Customers must provide a complete and accurate address. Salvia Shop USA is not responsible for avoidable delays caused by incorrect addresses, missing apartment numbers, refused delivery, or inaccurate customer information.

Live Plants and Cuttings

Live plants and cuttings require different handling from sealed pouches and bottles. Weather, temperature, transit time, and natural plant condition may affect dispatch.

For that reason, we may delay a live-product shipment when conditions appear unsuitable. Our team will explain any significant timing change before dispatch.

No two plants or cuttings look exactly alike. Natural differences in size, leaf count, shape, and growth remain normal as long as the item matches the selected product and listed size range.

Tracking and Carrier Updates

We provide tracking when it becomes available. Carrier systems may take time to display the first scan, especially during weekends, holidays, or busy shipping periods.

Once the carrier accepts the parcel, delivery progress depends largely on its network. Still, customers may contact us when tracking remains unchanged beyond the expected period.

A delivered tracking status does not automatically prove that Salvia Shop USA failed to complete the order. First, check the delivery area, household members, neighbors, reception desk, and local carrier office.

Damaged, Missing, or Incorrect Orders

Inspect the parcel shortly after delivery. Keep the outer packaging, product labels, and internal materials if something appears damaged, missing, or incorrect.

Your order number
A short explanation
Photographs of the outer parcel
Images of the internal packaging
A clear picture of the product label
Photographs of any visible damage

Our team will compare the information with the original order and explain the next step. Reporting deadlines and return conditions appear on our Refunds & Returns page.

Refunds and Returns

Returns, replacements, cancellations, and approved refunds follow the rules on our Refunds & Returns page.

Generally, customers must request approval before sending a product back. Opened botanical products, live plants, cuttings, seeds, and incomplete combo packs may not qualify for a standard change-of-mind return.

When our team sends an incorrect item or confirms qualifying delivery damage, we will explain the available replacement, credit, return, or refund option.

Customer Accounts

Customers who create an account must provide accurate information and protect their login details.

You are responsible for activity completed through your account unless you notify us promptly about unauthorized access. Never share passwords, reset links, or private payment credentials with another person.

We may suspend an account connected to fraud, repeated misuse, false information, threats, or activities that disrupt the website.

Acceptable Website Use

You may browse and use this website for normal personal shopping and informational purposes.

You may not:

Attempt to access another customer’s account
Interfere with checkout or website security
Upload harmful files or malicious code
Submit fraudulent orders or payment records
Scrape the website excessively
Copy or republish original content for commercial use
Misrepresent Salvia Shop USA, its products, or its communications

We may restrict access when activity threatens the website, customers, or store operations.

Original Content and Images

Unless stated otherwise, the written content, original photographs, product images, logo, graphics, and branding on Salvia Shop USA belong to the website or its authorized creators.

Personal browsing does not grant permission to copy, sell, republish, modify, or use this material on another commercial website.

External Services and Links

The website may connect to outside services for payments, email, analytics, security, shipping, or embedded content.

Those providers operate under their own terms and policies. Therefore, Salvia Shop USA cannot control every action, outage, delay, or privacy practice of an independent third party.

External links appear for convenience and do not automatically represent an endorsement.

Website Availability

We work to keep the store available and secure. Nevertheless, maintenance, plugin updates, hosting problems, security incidents, or network outages may temporarily interrupt access.

Salvia Shop USA does not guarantee that every website feature will remain available without interruption. We may also update, remove, or reorganize pages and products when necessary.

Limitation of Responsibility

Customers remain responsible for selecting the correct product and providing accurate order information.

To the extent permitted by applicable requirements, Salvia Shop USA is not responsible for indirect losses caused by customer errors, unauthorized account access, carrier delays, third-party outages, or use of website information outside its intended shopping purpose.

Nothing in these terms removes rights that cannot lawfully be excluded.

Updates to These Salvia Shop USA Terms and Conditions

We may update these Salvia Shop USA terms and conditions when our products, checkout process, payment methods, shipping arrangements, or website services change.

The date at the top of this page identifies the latest version. Continued use of the website after an update means the current terms apply to future activity and orders.

Contact Us

For order-related questions, include your name, email address, and order number. Never include passwords, private wallet keys, or complete financial login details.

Frequently Asked Questions

When does Salvia Shop USA accept my order?

Submitting checkout creates an order request. We accept and begin processing it after reviewing stock, delivery details, and payment confirmation.

Is a product reserved when I add it to my cart?

No. Adding a product to the cart does not reserve stock. Our team confirms availability after you submit the order.

Why do you review orders before payment?

The review helps us confirm stock, product selections, and delivery information before the customer sends money.

Do you use discreet packaging?

Yes. We use plain outer packaging, while clearly labeled product packaging remains inside the parcel.

Are delivery dates guaranteed?

Delivery dates are estimates unless we provide an explicit written guarantee. Carrier schedules, weather, and other conditions may affect transit.

Can I change an order after payment?

Where can I find the return rules?

Review our Refunds & Returns page for eligibility, reporting deadlines, return approval, and refund information.