Refund and Returns Policy
Our refund and returns policy explains how Salvia Shop USA handles cancellations, returns, damaged products, incorrect items, and approved refunds. Because our store carries sealed botanical products, glass tincture bottles, live plants, cuttings, seeds, and combo packs, return eligibility depends on the product and its condition.
Please review this page before ordering. Most importantly, contact us before sending any product back. We must approve the return and provide the correct instructions first.
How Our Refund and Returns Policy Works
You may request a return for an eligible, unopened product within 30 days of delivery. To qualify, the item must remain unused, sealed, complete, and inside its original packaging.
Before approving a return, we ask for:
- Your order number
- The name of the product
- A short explanation of the request
- Clear photographs when the item is damaged or incorrect
After reviewing the information, our team will explain the available next step. Please do not mail anything back until you receive return authorization.
Products Eligible for Return
We may accept returns for the following products when they remain unopened, unused, and properly sealed:
- Salvia Divinorum dried leaves
- Salvia powder
- Salvia extracts
- Unopened tincture bottles
- Complete combo packs with every item unopened
The request must reach us within 30 days after delivery. In addition, the returned package must contain all original items, labels, and product packaging.
We may reject a return when the customer opens, uses, alters, damages, or removes part of the product after delivery.
Non-Returnable Products
For safety, quality, and product-integrity reasons, we cannot accept standard change-of-mind returns for:
- Opened dried leaves, powder, extracts, or tinctures
- Products with broken or removed seals
- Partially used products
- Live Salvia Divinorum plants
- Salvia Divinorum cuttings
- Salvia Divinorum seeds
- Incomplete combo packs
- Products damaged after delivery
- Items returned without prior approval
- Final-sale products clearly marked on the product page
Live plants, cuttings, and seeds may respond to temperature, storage, moisture, and handling after delivery. Therefore, we cannot place them back into stock once they leave our care.
However, this restriction does not prevent you from reporting a live product that arrived damaged or did not match the order.
Damaged, Incorrect, or Missing Products
Please inspect the parcel soon after delivery. When an item arrives damaged, incorrect, or missing, contact us within 48 hours.
For live plants and cuttings, report the issue within 24 hours of delivery. Clear photographs should show:
- The unopened outer parcel
- The internal packaging
- The shipping label
- The damaged or incorrect item
- The full plant or cutting, when applicable
Keep all packaging while we review the request. Depending on the circumstances, we may offer a replacement, store credit, partial refund, or full refund.
When our team sent the wrong product or made a packing mistake, we will provide the appropriate return or replacement instructions.
Natural Product Differences
Botanical products can vary slightly between batches. For example, dried leaves, powder, and extract may show natural differences in shade, texture, fragment size, or fineness.
Likewise, live plants and cuttings may differ in leaf size, stem shape, height, or growth pattern. These normal variations do not automatically make a product defective.
Nevertheless, the item should still match the general product form, strength label, size range, and quantity shown in the order.
Returns for Live Plants and Cuttings
We do not accept standard returns for live plants or cuttings after delivery. Instead, contact us within 24 hours when a live product arrives with a serious delivery-related issue.
Avoid repotting, trimming, propagating, or altering the plant before taking photographs. Otherwise, we may not be able to determine its original delivery condition.
Our team will review the images, tracking information, weather conditions, packaging, and delivery time. Afterward, we will explain whether a replacement, credit, or refund applies.
Return Authorization
Contact us through our Contact page or reply directly to your order email. Include the order number and reason for the return.
Once approved, we will provide:
- The correct return address
- Packing instructions
- The return deadline
- Any other information needed for the shipment
Do not send a return to an address shown on the original parcel unless our team specifically approves that address. Unauthorized returns may not reach the correct location or qualify for a refund.
Return Shipping Costs
Customers normally pay the return-shipping cost for an approved change-of-mind return. Original delivery fees also remain non-refundable in that situation.
However, Salvia Shop USA will provide appropriate support when we sent the wrong item or caused the issue. Depending on the case, we may cover reasonable return shipping or send a replacement without requiring a return.
Use a trackable shipping service for approved returns. Until the carrier confirms delivery, the customer remains responsible for the returning parcel.
Return Condition
Pack the approved return carefully. The product must arrive:
- Unopened and unused
- In its original product packaging
- With the original labels attached
- With all combo-pack items included
- Protected from damage during return transit
We may reduce or reject a refund when the returned item arrives opened, incomplete, altered, or damaged for reasons unrelated to our original shipment.
Refund Review
Once the return arrives, our team checks the product and compares it with the approved request. We will then email you with the result.
An approved refund may cover:
- The returned product price
- A partial amount when only part of an order qualifies
- Original shipping when our error caused the return
- Another amount agreed during the review
Under this refund and returns policy, we do not automatically refund original shipping costs for change-of-mind returns.
How We Issue Approved Refunds
We normally process an approved refund within five business days after completing the inspection.
Whenever possible, we return the funds through the original payment method. However, some manually completed payment methods may not support direct reversals. In that case, we will agree on a suitable refund method with the customer.
Banks, payment services, and blockchain networks may require additional processing time after we release the funds.
Late or Missing Refunds
First, check the account or wallet connected to the approved refund method. Afterward, review any confirmation message we sent.
A bank or payment provider may need extra time to post the transaction. Therefore, allow the stated processing period before contacting support.
When the expected period has passed, reply to the same email thread with your order number. Our team will check the refund record and provide the available transaction details.
Order Cancellations
You may cancel an unpaid order at any time before payment.
For a paid order, contact us immediately. We may approve the cancellation when packing has not started. However, cancellation cannot be guaranteed once the parcel enters preparation or dispatch.
When a carrier has already accepted the shipment, the order must follow the delivery and return process instead.
Out-of-Stock Products
Our review-first process allows us to confirm stock before requesting payment. If a product becomes unavailable, we will explain the available options.
You may choose to:
- Remove the unavailable item
- Select another available product
- Wait for restocking when practical
- Cancel the affected order
We will not replace an unavailable product with another item without your approval.
Undeliverable or Refused Packages
Customers must provide a complete and accurate delivery address. When a carrier returns a parcel because of an incorrect address, missing apartment number, refusal, or failed delivery attempt, we will review the order after it returns.
A new shipping fee may apply if the customer requests another delivery attempt. Alternatively, an eligible refund may exclude the original shipping charge, return fee, and other carrier costs.
Products that become unsuitable for resale during the failed delivery may not qualify for a full refund.
Packages Marked as Delivered
When tracking shows “delivered” but the parcel cannot be located, check the delivery area, household members, neighbors, reception desk, and local carrier office.
Next, contact the carrier and request delivery details. You should also notify us promptly so we can review the tracking information.
A delivered tracking scan does not automatically qualify for an immediate refund. Instead, we will review the available carrier evidence and circumstances.
Sale and Final-Sale Products
Regular sale items follow the same damage and incorrect-item protections described on this page.
However, a product clearly marked Final Sale cannot be returned because of a change of mind. If a final-sale item arrives damaged or incorrect, contact us within the applicable reporting period.
Why We Created This Refund and Returns Policy
We created this refund and returns policy to give customers clear expectations before ordering. Since our shop carries several product formats, one general return rule would not suit every item.
Sealed dry products may qualify for return, while live plants and opened botanical goods need stricter handling. Even so, we review genuine delivery problems directly and fairly.
Nothing in this policy limits any consumer rights that applicable law does not allow a business to exclude.
Frequently Asked Questions
How long do I have to request a return?
Eligible unopened products have a 30-day return-request period starting from the delivery date.
Can I return an opened product?
No. Opened extracts, powder, dried leaves, tinctures, or other botanical products do not qualify for a standard return.
Can I return a live plant or cutting?
We do not accept change-of-mind returns for live products. However, you should report serious delivery-related damage within 24 hours and include clear photographs.
What should I do when an item arrives damaged?
Contact us within 48 hours. For plants and cuttings, contact us within 24 hours. Keep all packaging and send clear photographs.
Who pays for return shipping?
The customer normally pays for a change-of-mind return. When our mistake caused the issue, we will explain the available return or replacement arrangement.
Do I need approval before returning something?
Yes. Contact us first and wait for return authorization and the correct address.
How long does an approved refund take?
We normally release approved refunds within five business days after completing the return inspection. Your payment provider may need additional time.
Are original shipping charges refundable?
We do not normally refund original shipping costs for a change-of-mind return. However, we may include them when our error caused the return.
Can I cancel an order before it ships?
Contact us immediately. Unpaid orders can be cancelled, while paid cancellations depend on the preparation and dispatch status.
How do I contact you about a return?
Reply to your order email or use the website’s Contact page. Include your order number and a clear explanation.